Terms & Conditions

1. Ordering
2. Payment and delivery
3. Returns
4. Refund of the purchase amount
5. Claims and warranty
6. Reservations
7. Governing law

1. Ordering
You can place online orders around the clock. Orders are processed Monday to Friday, excluding public holidays. Orders placed before 11:00 a.m. (CET) are normally dispatched the same business day. Orders placed after 11:00 a.m., on weekends or public holidays, will be processed on the next business day.

Select the items you wish to purchase and add them to your shopping basket. You may review and amend the contents of your basket at any time before completing your order. You are responsible for ensuring that all customer and delivery information provided is accurate.

2. Payment and delivery
Payment is made securely using the payment methods available at checkout.

We offer free shipping on all orders above €100 / 750 DKK and free delivery to a parcel shop, where available, with no minimum purchase. Orders below €100 / 750 DKK are subject to a standard shipping fee of €7.50 / 49 DKK.

We ship to Denmark, Norway, Sweden, Finland, Germany, the Netherlands, Luxembourg, Belgium, Austria, Switzerland, France, Italy, Spain, Portugal, Ireland, Poland, Slovakia, Czechia, Estonia, Lithuania, Latvia, Liechtenstein, Monaco and San Marino.*

Furniture is not included in the standard delivery service to San Marino. Please contact us for a shipping quote for furniture deliveries to this destination.*

Lighting and accessories

Orders shipped within Denmark are sent via GLS Parcel Shop, GLS Home Delivery or GLS Business Parcel with an estimated delivery time of **1–3 business days. Orders outside Denmark are shipped via UPS Standard with an estimated delivery time of 3–5 business days.

Furniture and other bulky items

Orders are delivered via home delivery service. Within Denmark, the estimated delivery time is 2–3 business days, while deliveries outside Denmark typically take 1–2 weeks. Delivery times for furniture are in addition to the production time for made-to-order items.

Please inspect your delivery upon arrival. If the packaging appears damaged during transport, please refuse the delivery where possible and contact us immediately. Note that all delivery times are estimates only and may vary depending on the destination. Some countries may experience longer delivery times.

If you have any questions regarding your order or delivery, please contact us at info@newworks.dk.

3. Returns

You have the right to withdraw from your purchase within 14 days of receiving your order. If you wish to return an item, you must notify us by email at info@newworks.dk within the 14-day withdrawal period. Once you have notified us of your decision to withdraw, the returned item(s) must be sent back within 14 days. Please note that refusing delivery or failing to collect your order does not in itself constitute a valid withdrawal.

Please note that products made to your specifications, including made-to-order furniture, are exempt from the right of withdrawal and cannot be returned.

You may inspect the product only to the extent that you would be able to in our Showroom or another physical retail store. If the product has been used beyond what is necessary to establish its nature, characteristics and function, you may be liable for any reduction in its value.

The costs of returning an item are not covered by New Works and must be paid by you. You are also responsible for arranging the return shipment. For larger items, we can arrange collection on your behalf; however, the return shipping costs remain your responsibility. The goods remain your responsibility until they have been received at our warehouse. Please ensure that the products are returned in their original packaging and are packed securely to prevent damage during transport. We recommend keeping your shipping receipt and tracking information as proof of return.

How to return an item

1. Notify us by email at info@newworks.dk within 14 days of receiving your order and include your order or invoice number.
2. Return the item(s), together with a copy of your order confirmation or invoice, within 14 days of notifying us.
3. The item(s) must be returned in the same condition as when received. If the product has been used beyond what is necessary to establish its nature, characteristics and function, a deduction corresponding to the reduction in value may be made from your refund.

Return address

New Works c/o Tricolore
Thorsvej 6–8
DK-6330 Padborg
Denmark

4. Refund of the purchase amount

Where applicable, we will refund the full purchase price together with the original standard delivery charge paid for your order. Any additional delivery costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by New Works will not be refunded.

If you return only part of your order, you will be refunded the value of the returned item(s). As a general rule, the original delivery costs will not be refunded in the case of a partial return.

Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed.

New Works will process your refund within 14 days of receiving your notification of withdrawal. However, we may withhold the refund until the returned item(s) have been received at our warehouse or until you have provided documentation that the item(s) have been returned, whichever occurs first.

Products that have been used beyond what is necessary to establish their nature, characteristics and function may be subject to a deduction in value. Used or damaged products that are not subject to a valid claim will not qualify for a full refund.

5. Claims and warranty

If you receive a product with a manufacturing or material defect, you have the right to make a claim in accordance with applicable consumer protection legislation. We recommend that you inspect your order upon delivery. If the packaging or product appears damaged during transport, please contact New Works as soon as possible, preferably within five (5) working days of receiving your order. Prompt notification helps us process your claim more efficiently.

To submit a claim, please contact us at info@newworks.dk. To help us process your claim as quickly as possible, please include your order or invoice number, the New Works item number (where available), a description of the issue, and clear photographs or video showing the defect, the product and, where relevant, the packaging. Claims submitted without sufficient documentation may not be accepted.

New Works offers a two-year limited warranty against manufacturing and material defects on all standard products. Products carrying the EU Ecolabel are covered by a five-year limited warranty against manufacturing and material defects. The warranty period begins on the date of purchase and is valid upon presentation of the original proof of purchase. This warranty is in addition to your statutory rights under applicable consumer protection legislation.

The warranty does not cover normal wear and tear, damage resulting from accidents, misuse, improper assembly, incorrect use, insufficient maintenance, or failure to follow New Works’ assembly, care or maintenance instructions. It also does not cover changes caused by prolonged exposure to direct sunlight or heat sources, including fading or drying of wood, textiles, leather or other materials. Products that have been modified or repaired without the approval of New Works are not covered by the warranty. Indirect or consequential damage to persons or property is also excluded from the warranty.

If your claim is approved, New Works will determine the appropriate remedy, which may include repairing the product, replacing it, or refunding the purchase price in accordance with applicable consumer protection legislation.

6. Reservations

We reserve the right for typographical errors, incorrect pricing, inaccurate product information, out-of-stock items and circumstances beyond our reasonable control, including force majeure. New Works reserves the right to correct the information and, where necessary, cancel or refuse an order placed based on the incorrect information.

We make every effort to present our products, materials and finishes as accurately as possible. However, colours and textures may appear differently depending on your screen, device settings and lighting conditions. As a result, we cannot guarantee that the colours displayed on our website precisely reflect the actual product. If you have any questions about a material, finish or colour, we recommend visiting a New Works retailer or contacting us at info@newworks.dk before placing your order.

Products made from natural materials, including wood, stone, leather and textiles, may vary in colour, grain, texture and other natural characteristics. These variations are an inherent part of the material and contribute to the unique character of each product. They are therefore not considered defects. New Works also reserves the right to make changes to products, specifications and designs without prior notice. Such changes will not materially affect the quality or intended function of the product.

7. Governing law

These Terms and Conditions are governed by Danish law. Nothing in these Terms and Conditions limits any mandatory consumer rights that may apply under the laws of your country of residence.

For information about your statutory legal guarantee of conformity, please see our Harmonised Notice on the Legal Guarantee.

General Terms & Conditions (B2C)
Last updated 12-08-2026